Objects
Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey. Routledge; 2021. Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour.
Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey. Emerald; 2021. For all to see: social risk and observable complaining on Facebook.
Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David. Lawbook Co.; 2021. Measuring Effective Complaint Handling by Government.
Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya. Sage; 2023. Return on Investment of Complaint Management: A Review and Research Agenda.